For multi-location home-services operators
Standardize your locations. Scale without depending on one person.
As you add locations, every team starts developing its own way of quoting, scheduling, dispatching, and serving customers. Standards drift, managers solve problems differently, and before long every important decision lands back on your desk. Daloy turns the way your best location operates into the standard every location follows, so every new location makes the business stronger, not harder to run.
For owners, presidents, COOs, and ops leaders running 3+ locations. Request an Operations Review, or book a short intro call to see if it's a fit.
Who this is for
Built for multi-location operators running 3+ sites.
If you run a multi-location operation and growth has started to outpace the way each branch works, this page is for you.
Primary market
Multi-location home services
HVAC, plumbing, electrical, and landscaping operators running several branches.
Secondary market
Multi-unit health & wellness
Dental groups, veterinary groups, and med-spa groups scaling past their first few locations.
You're a strong fit if:
- 10 to 100 employees across the business
- 2 or more locations, and it really starts to bite at 3+
- Led by an owner, president, COO, or director of operations
- Feeling branch inconsistency, owner bottleneck, or workflow drift across sites
- Has budget set aside for operational improvement
- Ideally based in the DMV metros (DC, Maryland, Virginia)
Sound familiar?
Every branch doing it their own way.
The work is good and demand is there. But the way each location operates drifted apart as you grew, and you feel it when:
- One branch answers every call by the third ring. Another misses one in five, and those are booked jobs walking away
- One dispatcher keeps trucks moving all day. Another leaves crews idle while the calls stack up
- One office offers the maintenance agreement every time. Another forgets, and recurring revenue quietly slips
- One location closes estimates within a day. Another takes four, and the customer books your competitor
- Reviews and callbacks vary by location, which is a process problem, not a people problem
- More and more of it routes back to you, which caps how many locations you can run well
You don't have a people problem. You have a systems problem, and a systems problem is fixable across every location.
WHERE DOES YOUR BUSINESS STAND?
Take the Flow Check
A free 5-minute self-check that scores how much of your business runs on you, and shows you the one thing to fix first. No call required.
Start the Flow CheckWhat it costs you
What branch drift quietly takes off the table.
Your week lost to escalations
Hours every day taking calls your dispatchers should handle, chasing a stalled job, or driving to a branch to unstick it. That is time off growth, and it is the cost that compounds first.
Revenue lost to inconsistent operations
Missed calls, idle trucks, estimates that sit for days, and maintenance agreements no one offers. Every gap is booked work or recurring revenue slipping away, and your weakest branch sets the ceiling.
Manager and tech churn
Good managers and technicians leave when every day is firefighting with no clear playbook. Each departure resets the standard at that branch and pulls you back into the truck.
A hard growth ceiling
You can feel that the next location will make the chaos worse, not better. Until quoting, dispatch, and follow-up are standardized, every new branch adds risk instead of leverage.
The math
What is branch drift quietly costing you?
When every location runs a little differently, your weaker branches quietly set the ceiling for the rest. Estimate what that gap costs each year, then see what closing it is worth.
The offer
The Location Standardization Sprint.
A focused 6 to 8 week engagement that takes how your best location runs and makes it the standard everywhere, without depending on you to enforce it.
What the Sprint covers:
- Map how work actually flows across your locations
- Identify exactly where locations diverge from one another
- Find where everything still depends on you
- Standardize the best of it into one documented playbook
- Automate 1 to 2 high-leverage workflows with practical AI tools
- Embed with your location managers so the new way sticks
Most multi-location operators leak six figures a year to branch drift. The Sprint costs a fraction of that.
For owner-operators
2 to 4 sites
$25k
For operators standardizing a small group of locations before the next push.
5 to 8 sites
Most common$55k
The most common starting point. Where branch drift is costing the most.
9+ sites
Starts at $90k
For larger operations standardizing across a wider footprint at once. Scoped to your number of locations.
For PE-backed operators and value-creation teams
If you are integrating add-ons or standardizing a portfolio company in the first 100 days, the work is the same but the scope is wider. We price that track separately.
Single portfolio company
Starts at $75k
Standardize one portco and integrate recent add-ons onto a single operating standard. Built for the first 100 days. Reported at board level.
Portfolio program
Custom
Standardize across multiple portfolio companies on one playbook, at a per-portco rate. Optional retainer for ongoing standards governance across the portfolio.
Sponsor-backed scope adds one step: integrate recent add-ons onto a single operating standard.
Request a Portfolio Operations ReviewProof
What this looks like across locations.
Six branches. One dispatch playbook. The owner got his week back.
A six-location HVAC operator was running a different dispatch routine at every branch, and the owner was spending about 15 hours a week on escalations his managers should have been handling. We mapped the real workflows across sites, built one documented playbook, and automated the dispatch handoffs. The owner stepped out of the day-to-day and got his week back.
Distributed locations. One way of working.
A growing multi-site operation had no consistent way of running its locations, and the owner was the only real source of truth. We implemented standardized workflows, clear role ownership, and accountability rhythms across every site. Delivery became predictable and the business stopped depending on one person being in the loop.
A manual back-office task cut by over 70%.
A repetitive scheduling and follow-up process was being run by hand at every location: slow, inconsistent, and impossible to scale. We replaced it with a practical AI workflow wired into how the team already works. Turnaround accelerated, quality became consistent across branches, and managers were freed for the work that actually grows the business.
Be straight with yourself
This is not for everyone.
The Sprint works because it's scoped for a specific operator. It is probably not the right fit if:
- You run a single location, or it's the only one you plan to run
- The business has fewer than 10 employees
- You're not ready to delegate, and want to stay the one who decides everything
- You're shopping for a free diagnostic rather than ready to fix what's costing you
Who's behind Daloy
Big-firm operational rigor for
growing businesses.
Over the last two decades, Jeff Lontoc has helped organizations run better at Deloitte, PwC, and Guidehouse. He has also advised and invested in growing businesses, bringing that perspective to practical operational and AI work today. Built, not just presented. His view: the companies that win the next five years will not be the ones with the most AI. They will be the ones whose operations were ready for it.
"The tech is not always the hard part. Helping people trust what it can do for them, that's the work that matters."
Jeff Lontoc, Founder
LinkedInNext step
See where your branches stand. No free consulting, no pressure.
The Operations Review is a focused working session on where the business is leaking time and margin, and the first thing to fix. Prefer to talk it through first? Book a short intro call to see if the Sprint is a fit.